Private Higher Education in Pakistan

Issues of Access in Public and Private Higher Education Institutions in Islamabad Pakistan

Entrepreneurialism and private higher education in Europe

Organizational Diveristy in Chinese Private Higher Education

Service Quality and Customer Satisfaction in Higher Education in Pakistan

Customer service and quality are driving forces in the business community. As higher education institutions strive for better service quality, the assessment of educational service quality is required to provide feedback. This study analyzes the relationship between service quality and its dimensions that lead to customer satisfaction in higher education. The sample was drawn from 22 different ...

Quality Function Deployment in Higher Education Institutes of Pakistan

Quality of higher education is its ability to produce a steady flow of people with high intelligence and commitment to learning that will continue the process of transmission and advancement of knowledge. Quality Function Deployment (QFD) is one of the Total Quality Management (TQM) techniques which can be applied for process and design improvement. This study uses QFD as a tool for quality imp...